Senior Business Analyst

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

To learn more, visit www.associaonline.com.

Job Description

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We are seeking a Senior Business Analyst to serve as a critical bridge between business stakeholders and software development teams. The primary focus of this role is to understand business needs, translate them into clear and actionable requirements, and ensure those needs are accurately reflected throughout the design, development, and delivery of technology solutions.

While improving business processes is an important outcome, success in this role is driven by strong stakeholder engagement, clear communication, and effective collaboration with engineering teams.

Key responsibilities:

• Act as the primary liaison between business stakeholders and software development teams
• Elicit, analyze, clarify, and document business requirements through interviews, workshops, and working sessions
• Ensure stakeholder goals, constraints, and priorities are clearly understood and accurately translated into functional requirements and user stories
• Partner with developers, architects, and product owners throughout the SDLC to validate intent, clarify questions, and manage changes
• Facilitate alignment between business expectations and technical solutions, helping stakeholders understand tradeoffs and impacts
• Analyze existing processes to identify gaps and improvement opportunities that support business objectives
• Create and maintain process flows, models, and documentation to support development and decision-making
• Support testing, user acceptance, and release activities to ensure delivered solutions meet business needs
• Communicate progress, risks, and decisions clearly across business and technology teams

Requirements

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• Strong experience working directly with business stakeholders and software development teams
• Proven ability to translate business needs into clear, testable system requirements
• Solid understanding of software development lifecycles and Agile methodologies
• Experience with requirements and collaboration tools such as Azure DevOps, Jira, Confluence, and Excel
• Excellent facilitation, communication, and relationship‑building skills
• Strong analytical and problem‑solving abilities with attention to detail
• Ability to balance stakeholder expectations, technical constraints, and delivery timelines
• Self-directed, organized, and comfortable operating in complex, cross-functional environments
• College diploma or university degree in the field of business administration, computer science, finance, or management information systems or 10 years related work experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.