Operations Manager

Why Assist Health?

We're growing fast and we need someone who can keep up and then some. If you're the kind of leader who has systems for everything, follows up before being asked, and can't sleep knowing something fell through the cracks, you might be exactly who we're looking for.

Assist Health is a premier specialty healthcare network connecting patients to affordable, high-quality diagnostic imaging and healthcare services nationwide. We're building out our operations leadership and we need a proven Operations Manager who can bring structure, accountability, and momentum to our client services team.

What Makes This Role Different

You won't be buried in bureaucracy here. You'll work directly with leadership, have real visibility into how the business runs, and have the authority to make things better. Small company, big impact.

The right person will have a clear path to grow within the organization as we scale.

What You'll Do

● Oversee day-to-day operations of the client services team ensuring nothing falls through the cracks

● Own scheduling operations making sure coverage is planned, gaps are identified early, and the team is set up to succeed every day

● Monitor operational workflows and proactively identify and resolve inefficiencies before they become problems

● Implement and maintain systems for follow-up, accountability, and task completion across the team

● Work closely with the Client Services Manager to align operational execution with team performance goals

● Partner directly with leadership on process improvement, capacity planning, and strategic initiatives

● Ensure compliance with internal policies, procedures, and service standards

● Track and report on key operational metrics and bring data-driven solutions to leadership

● Build and maintain a culture of proactive communication and operational excellence

What We're Looking For

● 5+ years of experience in operations management — required

● Background in client services and call center operations

● Exceptional organizational skills with a strong follow-up system and nothing-slips-through mentality

● Proven experience managing scheduling operations and team coverage

● Proactive problem-solver who anticipates needs rather than reacting to them

● Strong communicator who holds teams accountable while maintaining a positive and supportive environment

● Data-driven and detail-oriented with the ability to translate metrics into action

● Ambitious and genuinely invested in growing with the organization long-term

● Comfortable working in a fast-paced, evolving environment where adaptability is key

Work From Home Equipment Requirements :

All candidates should have the following equipment

• Windows computer (MAC not supported)
• Dual monitor setup
• Noise cancelling Headphones
• Webcam
• Hardwire internet connection 200mbps or greater

Compensation & Benefits

● Competitive salary based on experience

● Bonus opportunity

● Annual raises

● Health, Dental & Vision Insurance

● Paid Time Off

● Direct path to senior leadership — we grow our own

● Remote Mon-Friday 8am-5pm Central Time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently have all required equipment?
• Do you have experience working with/maintaining relationships with providers?

Experience:

• remote work from home: 2 years (Preferred)

Work Location: Remote