B2C Account Manager - Remote

B2C Account Manager

Artemis is rapidly growing its B2C business, partnering with hundreds of Medspas across the US. Through performance marketing, creative and technology, we help Medspas generate real revenue from the aesthetic devices and treatments they offer.

The role

This is a client-facing role focused on managing the day-to-day relationships with our Med Spa partners and ensuring they receive outstanding service from our internal agency team, and as such we are seeking an individual with minimally 1 year hands-on experience working on Meta performance campaigns alongside 1-2 years experience in client services, account management or customer success.

You will manage a dedicated portfolio of med spa partners, acting as their day-to-day point of contact. You will be responsible for responding to partner queries, coordinating marketing activity, leading regular performance calls, and helping to identify opportunities to improve results and strengthen partnerships.

The ideal candidate is highly organised and confident communicating with clinic owners, managers, and practitioners.

Key responsibilities

• Act as a primary point of contact for a portfolio of med spa and aesthetic clinic partners on the ads program.
• Manage day-to-day partner queries and ensure timely resolution of requests.
• Coordinate with internal teams including marketing operations, onboarding, appointment setting and billing.
• Lead monthly performance review calls with partners, discussing marketing campaign results, lead performance, and next steps.
• Monitor partner satisfaction and identify opportunities to improve retention and engagement.
• Support onboarding of new clinic partners into the marketing programme.
• Maintain accurate records of communications, actions, and performance updates.
• Analysis of client data to review performance
• Planning future media plans around seasonality
• Escalate issues or risks where appropriate and help drive solutions.
• Provide first-line support for partner billing inquiries and concerns.

What we’re looking for

• 1 year hands-on experience working on Meta performance campaigns
• 1-2 years experience in client services, account management or customer success.
• Excellent communication and presentation skills.
• AI-driven mindset - comfortable experimenting with AI tools and finding practical ways to incorporate them into day-to-day client management.
• Strong organisational skills with the ability to manage multiple clients and priorities.
• Commercial awareness and confidence discussing performance metrics.
• Comfortable building relationships with business owners and senior stakeholders.
• Proactive, calm under pressure, and solutions-oriented.
• Experience in beauty, aesthetics, healthcare, or wellness industries is a plus.

Success in this role

In the first 6–12 months, success would include:

• Building strong relationships with your portfolio of clinic partners.
• Maintaining fast response times and high partner satisfaction.
• Delivering consistent and valuable monthly performance reviews.
• Improving partner engagement and retention.

Pay: $60,000.00 - $70,000.00 per year

Work Location: Remote