Customer Success & Business Operations Specialist

Part-Time | Hybrid | Middleburg Heights, OH

Join a small, growing technology company that helps museums across the country protect some of the world's most treasured collections.

We're looking for a proactive, organized professional who enjoys building customer relationships, takes initiative, and follows through on commitments. You'll play an important role in helping our existing customers get the most from our technology while working directly with company leadership on meaningful projects.

This varied position offers flexibility, opportunities to learn new skills, and the satisfaction of making a difference for our customers.

Schedule

Approximately 25–29 hours per week, generally between 9:00 a.m. and 3:00 p.m., Monday through Friday. Hybrid position with 2–3 days per week in our Middleburg Heights office. Some flexibility is available.

Compensation: $25–$32 per hour, depending on experience.

Responsibilities and Duties

• Proactively communicate with existing customers to maintain relationships, understand their needs, and ensure timely follow-up
• Coordinate customer outreach, system health reviews, training opportunities, and other customer success initiatives
• Identify customer needs and opportunities to improve their experience with our products and services
• Maintain accurate customer records, activities, and follow-up tasks in HubSpot
• Coordinate special projects for company leadership and help manage internal projects and deadlines
• Support marketing campaigns and customer communications using HubSpot and Google Workspace
• Assist with other business operations as needed

Success in This Role Means

• Taking ownership of customer relationships and following up without reminders
• Making sure customer questions, requests, and commitments don't fall through the cracks
• Building positive, professional relationships with customers
• Keeping projects organized and moving forward
• Finding answers and solving problems independently
• Producing accurate, high-quality work with minimal direction

We're Looking for Someone Who

• Genuinely enjoys communicating with customers and building relationships
• Takes initiative and follows through on commitments
• Is highly organized, detail-oriented, and dependable
• Communicates professionally and confidently by phone and email
• Is comfortable independently managing multiple priorities
• Learns new software and technology quickly
• Is proficient with Google Workspace
• Has experience with HubSpot or another CRM (preferred but not required)

Experience in customer success, account management, client services, or business operations is especially relevant.

About Art Sentry

We are a small team that values integrity, teamwork, continuous improvement, and caring for both our customers and one another.

If you enjoy building relationships, take ownership of your work, and want to make a meaningful difference, we'd love to hear from you.

Job Type

Part-time

Pay: $25.00 - $32.00 per hour

Application Question(s):

• What interests you most about this position?
• What is your ideal weekly work schedule?
• Tell us about a project or responsibility you managed independently. How did you ensure everything was completed accurately and on time?
• Describe a time you proactively followed up with a customer or identified a customer need without being asked. What did you do, and what was the outcome?

Experience:

• customer-facing: 2 years (Required)

Work Location: Hybrid remote in Middleburg Heights, OH 44130