A&D Account Manager

CERAMIC MATRIX - An ASG Organization

A&D Account Manager

Location: Miami, Florida

Position: Full-Time

Position Overview

Ceramic Matrix seeks an experienced, highly motivated and results-driven A&D Account Manager to join our Miami sales team.

We are looking for a strong sales professional who understands the luxury residential and commercial design market and has the ability to independently manage the entire sales cycle, from developing new business opportunities to successfully completing projects.

This is not a passive showroom sales position. The successful candidate must be proactive, organized, commercially minded and capable of building lasting relationships with architects, interior designers, builders, developers and homeowners.

The ideal candidate will have a strong understanding of premium porcelain tile, natural stone, mosaics and large-format slabs, combined with the confidence and experience to manage multiple projects simultaneously.

Key Responsibilities

Business Development & Relationship Management

• Proactively develop new business relationships with architects, interior designers, builders, developers and other industry professionals throughout the Miami market.
• Build and maintain a strong portfolio of active A&D accounts, generating repeat business and long-term customer loyalty.
• Conduct regular client visits, presentations, product introductions and project meetings.
• Identify new residential and commercial projects at the design and specification stages.
• Maintain consistent follow-up with existing accounts while actively pursuing new business opportunities.

Full-Cycle Sales & Project Management

• Take complete ownership of the sales process from initial client engagement through final delivery and payment.
• Work closely with designers, architects and clients to understand project requirements and recommend appropriate materials.
• Prepare accurate quotations, review specifications, calculate material requirements and negotiate pricing within company guidelines.
• Convert specifications and quotations into confirmed orders while protecting company margins.
• Coordinate with purchasing, customer service, warehouse and logistics teams to ensure orders are processed accurately and delivered as committed.
• Monitor production schedules, material availability, lead times and project delivery requirements.
• Proactively communicate with customers regarding order status, changes, delays and project requirements.
• Follow through on outstanding balances, invoicing and payment collection when necessary.
• Resolve customer concerns professionally and efficiently while maintaining strong client relationships.

Sales Performance & Accountability

• Consistently achieve or exceed established sales and gross profit targets.
• Develop and maintain a healthy pipeline of qualified opportunities.
• Demonstrate a strong sense of urgency in converting opportunities into confirmed business.
• Maintain accurate customer records, project information, quotations and follow-up activities.
• Provide regular updates on sales activity, upcoming projects, pipeline opportunities and anticipated revenue.
• Take personal accountability for customer satisfaction, sales performance and the successful completion of each project.

Qualifications & Experience

• Minimum 3–5 years of successful sales experience, preferably in luxury tile, natural stone, architectural surfaces or related building materials.
• Established relationships within Miami's architecture and interior design community are highly desirable.
• Proven ability to independently generate new business and manage an active sales pipeline.
• Strong understanding of the specification and procurement process for residential and commercial construction projects.
• Excellent communication, presentation, negotiation and relationship-building skills.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Comfortable working with quotations, pricing, gross margins, and customer accounts.
• Valid driver's license and willingness to travel locally for customer meetings and business development.

Personal Attributes

We are particularly interested in candidates who demonstrate:

• Ownership: Takes responsibility for the entire customer experience rather than passing problems to others.
• Initiative: Actively creates opportunities instead of waiting for business to come through the door.
• Commercial Awareness: Understands the importance of sales growth, profitability and protecting margins.
• Accountability: Follows through on commitments and takes responsibility for results.
• Customer Focus: Recognizes that exceptional service is what differentiates Ceramic Matrix from its competitors.
• Professionalism: Confidently represents Ceramic Matrix within the luxury design and architectural community.
• Persistence: Consistently follows up, overcomes objections and works to close opportunities.

What Success Looks Like

A successful A&D Account Manager will develop a strong and growing network of industry relationships, consistently generate new opportunities, convert specifications into profitable sales and independently manage projects through completion.

Most importantly, this individual will become a trusted resource for our customers—someone they rely on not only for exceptional products but also for professional guidance, reliability and outstanding service.

About Ceramic Matrix

Ceramic Matrix is a leading distributor of premium porcelain tile, natural stone, mosaics and architectural slabs, serving the luxury residential and commercial design markets throughout Florida.

Our business is built on exceptional products, strong industry relationships and a commitment to providing the level of service that keeps our customers coming back.

We are seeking individuals who share that commitment and want to contribute to our continued growth.