IT Support Engineer

Description:

About the Role

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We are seeking a customer-focused Tier 1 IT Support Engineer to provide front-line technology support across a growing, multi-business-unit construction organization. This role supports office, field, manufacturing, and project teams across multiple locations and jobsites, helping employees remain connected and productive.

The position will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, connectivity, and user access while supporting onboarding, equipment deployment, asset tracking, and issue escalation.

The ideal candidate brings strong troubleshooting skills, urgency, accountability, and a service-first mindset, with the ability to support fast-paced construction operations and deliver a consistent technology experience across the organization.

Responsibilities

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• Respond to and resolve IT support tickets.
• Perform employee onboarding and offboarding.
• Manage user accounts, password resets, MFA, and access requests.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Assign and manage software licenses.
• Support desktops, laptops, printers, mobile devices, and business applications.
• Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.
• Support endpoint management through RMM and MDM platforms.
• Maintain IT documentation and asset inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Escalate complex issues to senior IT staff when required.

Benefits

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• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Professional Development Opportunities

Requirements:

Qualifications

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• 2+ years of IT Support or Help Desk experience.
• Experience with Microsoft 365 and Entra ID.
• Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).

Preferred Qualifications

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• ITIL Foundation knowledge.
• CompTIA A+ certification or equivalent experience.
• Experience with Freshservice or similar ticketing systems.
• Experience with RMM tools and endpoint management.
• Experience with SureMDM or other MDM platforms.
• Basic cybersecurity knowledge.
• Excellent customer service, communication, and troubleshooting skills.