Account Manager

We always do the right thing, the right way.

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Job Title: Account Manager

Job ID: 763

Location: California

Department: Sales

Reports To: Jesus Perea

Job Type: Full time

Summary:

At Aptiv Interconnect, we inspire the world's most innovative teams by doing the right thing, the right way. We are seeking a strategic, high-impact Account Manager to lead growth, retention, and executive-level alignment across our most critical customer partnerships.

The Account Manager serves as the primary strategic partner and customer advocate, orchestrating end-to-end account success, proactive value creation, and complex problem resolution. Operating at the intersection of commercial strategy and execution, this role collaborates closely with engineering, operations, and global logistics to align bespoke client requirements with operational capabilities.

By transforming real-time buyer insights into continuous service and product improvements, the Account Manager safeguards mission-critical relationships, drives multi-year retention, and expands recurring revenue across Aptiv's enterprise portfolio.

Leadership & Core Responsibilities:

• Account Strategy: Define and execute comprehensive account growth strategies to maximize revenue, market share, and long-term customer lifetime value.
• Cross-Functional Orchestration: Lead internal cross-functional partners—including solutions engineering, customer success, marketing, and product teams—to deliver cohesive solutions and ensure seamless post-sale execution.
• Forecasting & Pipeline Ownership: Own territory and account revenue forecasting, delivering accurate weekly and quarterly projections to sales leadership.
• Client Advocacy: Act as the strategic voice of the customer internally, synthesizing client feedback and market trends to influence product roadmaps and service offerings.
• Mentorship & Culture: Mentor and support onboarding junior sales representatives and business development reps, fostering a collaborative, high-performance team culture.
• Revenue Generation: Meet or exceed designated quotas for annual recurring revenue (ARR), account expansion, renewals, and upselling/cross-selling products or services.
• Contract Negotiation & Closing: Lead contract renewals, master service agreements (MSAs), and commercial pricing negotiations to ensure favorable commercial terms and high retention rates.
• Account Planning & Reviews: Conduct structured quarterly business reviews (QBRs) and annual account planning sessions to align customer business objectives with company capabilities.
• Churn Prevention & Risk Mitigation: Proactively identify at-risk accounts, diagnose underlying service, and execute targeted intervention plans to protect recurring revenue.
• CRM & Data Hygiene: Maintain meticulous records of customer interactions, opportunity pipelines, account health metrics, and commercial milestones within Salesforce & ERP.

Customer Relationship & Operations Management

• Trusted Advisor Engagement: Cultivate and sustain multi-threaded relationships across client organizations, serving as the primary commercial and strategic point of contact.
• Onboarding & Adoption Alignment: Partner with implementation and customer service teams to facilitate seamless customer handoffs, accelerating time-to-value and software/service adoption.
• Escalation Management: Serve as the senior escalation point for commercial disputes or critical service disruptions, driving rapid resolution while preserving customer trust.
• Pipeline & Deal Administration: Manage end-to-end operational workflows for renewals, expansions, and amendments, including quote generation, order processing, and billing coordination.
• CRM Data Integrity: Ensure timely, accurate upkeep of CRM records, logging all client correspondence, contract renewal dates, deal stages, and account activity logs.
• Operational Reporting: Produce regular cadence reports on account status, renewal risk, and customer operational metrics for leadership review.
• Sales Enablement & Process Improvement: Identify bottlenecks in the post-sales lifecycle and recommend process enhancements to standard operating procedures (SOPs), playbooks, and internal toolsets.

Strategic Sales & Team Collaboration

• Account Expansion & Revenue Retention: Analyze order patterns and client feedback to identify cross-selling and upselling opportunities, directly driving predictable recurring revenue and customer lifetime value.
• Cross-Functional Business Alignment: Partner with logistics, operations, and marketing teams to relay customer insights and streamline workflows, aligning day-to-day service execution with broader company growth goals.

Education & Technical Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, Communications, Finance, or a related field; equivalent practical experience accepted.
• Relevant Track Record: 5+ years of direct B2B sales, account management, or customer success experience, preferably within technology, or professional services environments.
• Quota Performance: Demonstrated history of meeting or exceeding assigned targets for revenue retention, and account expansion.

Preferred Skills & Qualifications

• Systems Proficiency: Advanced proficiency in Salesforce, Microsoft office, Google Enterprise,
• Analytics & Productivity Suites: Working knowledge of business analytics and productivity software Microsoft Excel/PowerPoint, Google Workspace, Microsoft office, to analyze account utilization trends, create client-facing decks, and build financial justifications.

Core Competencies

• Core Competencies: High emotional intelligence and resilience under pressure, exceptional customer-centric problem solving, strong verbal and written communication, proactive cross-functional collaboration, and keen commercial acumen for account expansion.

Total Rewards & Compensation

• Comensation range $100,000 - $165,000
• Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.

Compensation

100,000 - 165,000