Customer Service Representative

Job Responsibilities: Handle incoming and outgoing calls from patients, caregivers, and healthcare providers. Provide friendly, professional, and accurate customer service. Assist with prescription refills and shipment scheduling.

Understand customer concerns and provide suitable solutions. Follow up when needed and explain the next steps clearly. Follow company policies and procedures.

Requirements

• Previous call center experience is preferred.
• Healthcare or pharmacy experience is a plus.
• Good verbal and written communication skills.
• Strong problem-solving abilities.
• Basic knowledge of Microsoft Office.
• Typing speed of 35 WPM or higher .
• Pharmacy Board Technician Registration is required before or on the first day of employment