User Experience Researcher

UX Researcher

Job Type: Full-Time

Experience: 8+ Years

Education: Bachelor’s degree or higher in Human-Computer Interaction (HCI), Human Factors, Psychology, UX, or a related field

Location: Chicago, IL

Employment Type: [Full-Time / Contract]

About the Role

We are looking for an experienced

UX Researcher

to join our product team and drive user-centered research across complex products and experiences. This role is ideal for a research-focused professional who is passionate about understanding users, uncovering actionable insights, and influencing product and design decisions through high-quality research.

The ideal candidate will have strong expertise in

qualitative research

, the ability to independently lead research initiatives, and a deep understanding of how to select and apply the right research methodology based on business and user questions.

You will work closely with product managers, designers, engineers, and other stakeholders to translate research findings into actionable recommendations and meaningful product improvements.

Primary Products

• Vision Link
• People Management Software

Ideal Candidate Profile

We are seeking a

100% research-focused UX professional

with a strong background in qualitative research and user experience.

The ideal candidate will have:

• 8+ years of experience in

UX Research

and a strong understanding of UX best practices.

• Strong experience leading

qualitative research projects

from planning through execution and synthesis.

• Experience working in

complex, enterprise, or B2B environments

is highly desirable.

• Strong ability to determine and apply the appropriate research methodology based on research objectives and questions.
• Hands-on experience moderating

user interviews and research sessions

.

• Experience designing and writing effective

survey questions

.

• Strong communication, stakeholder management, and presentation skills.
• Exceptional ability to synthesize research findings and communicate insights through compelling

data storytelling

.

• Experience with project planning, prioritization, and research project management.

Domain Experience — Nice to Have

Experience in one or more of the following domains is a plus:

• Airline / Aviation
• Healthcare
• Automotive
• Industrial / Technical Tooling

Education & Experience

• Bachelor’s degree or higher in

Human-Computer Interaction, Human Factors, Psychology, UX, or a related field

.

• Candidates without a directly related degree may be considered with an additional

2–3 years of relevant professional experience

.

• 8+ years of UX Research experience

preferred, particularly in corporate, enterprise, or B2B environments.

• A

Master’s degree with 6+ years of relevant research experience

may also be considered.

Key Responsibilities

• Lead end-to-end

qualitative and mixed-method UX research projects

, from research planning and methodology selection through execution, analysis, and presentation.

• Translate research findings and usability testing results into

actionable, prioritized recommendations

for product and UI design.

• Identify and clarify

user, customer, and business needs

and translate insights into compelling product and interaction concepts.

• Select appropriate research methodologies based on research objectives, product stage, and stakeholder needs.
• Plan and moderate

user interviews, usability studies, and other research sessions

.

• Develop effective survey questions and support quantitative research activities where appropriate.
• Integrate user research insights into

product design and design practices

.

• Partner closely with designers to define prototype requirements and research approaches for testing and iteration.
• Communicate research findings clearly to product, design, engineering, and business stakeholders.
• Document key

goals, themes, behaviors, and experience requirements

that need to be implemented by downstream UI and product teams.

• Create shareable UX research artifacts, including:
• Journey maps
• Storyboards
• User flows
• Research reports
• Personas / user profiles
• Experience maps
• Research frameworks and documentation
• Help establish and document the overall

UX strategy

, including experience principles, UI considerations, physical attributes, and other guiding principles.

• Collaborate with cross-functional teams to ensure research insights are incorporated into product decisions.
• Prioritize the

UX research backlog

based on product strategy, roadmap priorities, customer needs, and business objectives.

• Communicate complex research findings through

clear, compelling data storytelling

that drives decision-making.

Required Skills

• UX Research
• Qualitative Research
• User Interviews
• Usability Testing
• Research Methodology
• Survey Design
• Research Planning & Execution
• User-Centered Design
• Data Synthesis & Analysis
• UX Strategy
• Stakeholder Management
• Data Storytelling
• Project Management
• Excellent Communication & Presentation Skills

What We're Looking For

The successful candidate is a

strategic, hands-on UX Researcher

who can independently lead research initiatives while effectively partnering with cross-functional teams.

You should be comfortable working with ambiguity, navigating complex product environments, engaging directly with users, and turning research insights into decisions that improve the overall user experience.

If you are passionate about

understanding users, solving complex problems, and influencing product strategy through research

, we would love to hear from you.