Global IT Manager

Position Summary

The Global IT Manager at NPI Solutions Inc. leads the company’s worldwide information technology function, ensuring that systems meet defined IT standards and compliance requirements. This role monitors, assigns, and tracks all IT assets; researches and recommends improvements; manages the implementation of approved solutions and upgrades; and develops and delivers the documentation and training end users need.

The ideal candidate brings extensive knowledge of IT management, network maintenance, and troubleshooting, along with experience managing staff and third-party suppliers or services, and the ability to apply industry knowledge to keep NPI Solutions on the cutting edge.

The Global IT Manager oversees IT operations in Singapore (IT Supervisor), Thailand (IT Technician), Mexico (optimize contact), and China (IT Technician), and directly supervises the AI Solutions Architect.

Key Duties and Responsibilities include, but are not limited to, the following:

The responsibility is to establish all resources required to perform the task listed below. Those resources could be reporting to another department, but still influencing the activities of the IT department.

· Lead large IT projects, including the design and deployment of new IT systems and services

· Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

· Help define IT infrastructure strategy, architecture, and processes

· Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

· Assess vendors and develop test strategies for new hardware and software

· Troubleshoot hardware and software issues related to internal IT

· Manage routine interactions with NPI management and IT partners

· Oversee regional IT operations in Singapore (IT Supervisor), Thailand (IT Technician), Mexico (optimize contact), and China (IT Technician), coordinating IT support and alignment with global IT standards.

· Supervise the AI Solutions Architect, providing direction and coordinating priorities with global IT operations and business needs.

· Work closely in partnership with the Global ERP Council

· Working closely with the ERP Manager to develop ERP best practice solutions and methodologies.

· Perform all ERP solution implementations of new functionality and upgrades

· Participate in staff recruitment and retention activities.

· Analyze data processing modules and identify areas for enhancements and improvements.

· Provide procedures and reports to identify and resolve data integrity issues.

· Establish key performance indicators to measure the performance of your activities.

· Ensure the system is continuously maintained and upgraded.

· Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance

Minimum Qualifications

· Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

· 2-5 years of experience working in IT operations

· Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

· Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

· Strong critical thinking and decision-making skills

· Excellent project management skills and strong ability to prioritize

· Firm grasp on IT infrastructure and operations best practices

· Ability to organize, lead, control and execute according to both operational and strategic level goals.

· Strong organizational, problem-solving, and analytical skills

· Flexible, versatile, able to work enthusiastically with rapidly changing priorities

· Ability to work independently and as a member of various teams and committees

· Good judgement

· Ability to work with diverse groups

· Proficient in managing any industry recognized ERP Systems

· Proficient in Microsoft Office (Outlook, Excel, etc.,)

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Prolonged sitting and standing
• May be required to lift up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grip, handle, or feel.
• While performing the duties of this job, the employee is regularly required to bend, reach, and stand for extended periods.

Work Environment

This role operates in an office environment. The position requires sound judgment, discretion, and the ability to navigate fast-paced operational demands.

Required Job Standards (all employees)

1. - Maintain a clean, positive, and supportive work environment and a general spirit of cooperation. Be a team player by maintaining effective working relationships and communicating clearly with staff, outside agencies, and clients. Adhere to all applicable confidentiality and ethical guidelines.

Comply with safe work practices. Abide by NPI’s policies and procedures. Attend all meetings as assigned.

Be mindful of agency and component mission statements in your work. Be supportive of these standards with other staff.

2. - Respond appropriately to supervision feedback to improve effectiveness, including ability to integrate corrective criticism and direction from your supervisor. Be open to feedback from other staff members. Be open to growth both professionally and personally as it relates to improving your job performance.

Participate in training as needed to develop additional skills as identified and directed by your supervisor. Be flexible with job duties and the scheduling of work hours. Constructively manage stressful situations.

Consistently follow the supervisor's direction. Be supportive of these standards with other staff.

3. - Perform all tasks assigned completely and accurately and within required time frames. Follow appropriate documentation guidelines to ensure compliance with all local, County, State and Federal regulations and contract and funding requirements. Effectively utilize email, word processing programs and other electronic tools to work as efficiently as possible.

Be supportive of these standards with other staff.

4. - Be supportive and contribute to a culturally diverse and sensitive environment. Maintain an open and cooperative approach. Provide an environment of acceptance that supports and respects people of different genders, ethnicities, cultural values, sexual orientation, race, language, religion, age, disability, family composition and socio-economic status.

Identify and reflect upon personal values, experiences and biases that may be barriers to working with certain groups of people. Be supportive of these standards with other staff.

Pay: $115,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person