Senior Technical Product Manager - Agentic Identity

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences, from payments to rewards to servicing, that keep us connected to our customers and serve them at every touchpoint.

From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital products on #TeamAmex.

The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members.

We often collaborate with technology companies and strategic partners to bring products to the market.

We are looking for a Senior Technical Product Manager to help build and evolve consumer-facing platform capabilities that enable secure agentic experiences for American Express Card Members across AI platforms, partner channels, and personal agents.

As AI agents do more on customers' behalf, customers need clear, simple ways to understand and control their access without unnecessary friction. This role focuses on identity, authorization, consent, and agent identity.

You will own the roadmap for customer access and consent within the MCP platform, building capabilities that make permissions understandable, enforceable, and easy to manage, including granting, expiring, and revoking access as new experiences launch. You'll help customers connect their accounts and grant, manage, or revoke agent access while making it easier for developers to build on these capabilities.

Minimum Qualifications

• 6-8+ years of experience in product management, product development, software engineering, platform products, APIs, developer tools, identity products, AI products, or partner-enabled digital experiences.
• Experience delivering identity, delegated access, authorization, consent, account linking, or secure API integrations, with the ability to translate customer and technical needs into product requirements.
• Strong product-management experience moving platform, API, integration, identity, or infrastructure capabilities from alignment through launch, measurement, adoption, and iteration.
• Comfort discussing APIs, OAuth and authorization flows, agent identity, schemas, technical tradeoffs, and platform architecture with engineers and architects.
• Experience working with engineering, architecture, security, legal, compliance, privacy, risk, or data-governance stakeholders to launch customer-facing or partner-facing capabilities.
• Ability to balance customer, business, partner, technical, and regulatory needs; assess tradeoffs and risks; gain buy-in; and make evidence-based decisions.
• Strong cross-functional leadership, relationship-building, and communication skills in a complex, regulated environment.

Customer-focused judgment and the ability to balance usability, security, reliability, reuse, and delivery speed.

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Preferred Qualifications

• Experience working with large language models, AI agents, Model Context Protocol, function calling, tool orchestration, or AI platform products.
• Experience building or managing APIs, SDKs, developer platforms, partner integrations, ecosystem products, or platform capabilities used by multiple internal or external consumers.
• Familiarity with OAuth, OpenID Connect (OIDC), or related identity standards.
• Depth in at least one adjacent area such as AI evaluations, observability, developer tooling, platform analytics, developer experience, or data governance.
• Experience creating reusable product patterns used by multiple teams, products, or external partners.
• Experience with responsible AI, model or tool evaluation, data minimization, consent, transparency, or customer data protection.
• Experience in financial services, payments, fintech, or other highly regulated industries.

Bachelor’s degree or equivalent experience.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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