Manager - Digital Product Management

Job Description

At American Express, our culture is built on supporting our customers, colleagues, and communities. As part of Enterprise Acquisition Products & Platforms, the Process Monitoring & Data Operations (PMDO) team delivers trusted, governed, and enterprise-ready application data that powers customer acquisition, risk management, compliance, analytics, and regulatory reporting across global markets.

We are seeking a manager to lead critical data products and capabilities that serve as the single trusted front door for application data across the enterprise. This role combines product management, data governance, stakeholder management, and delivery leadership to ensure application data is accurate, controlled, scalable, and ready for enterprise consumption

The Manager will be responsible for managing and enhancing data products that ingest, standardize, govern, and distribute application data from acquisition platforms including GO2, GO2 Unify, GNA, and future onboarding technologies. The role will drive product strategy, delivery execution, data quality, operational excellence, and stakeholder alignment across business, technology, risk, compliance, and analytics teams

Responsibilities

• Manage the identification, assessment, and categorization of critical business intelligence and application data assets while supporting data access, sourcing, and consumption needs across the organization.
• Monitor data quality performance and ensure identified data issues are investigated and resolved in a timely manner.
• Work collaboratively with business teams, product managers, platform owners, and technology partners to establish and execute data governance and data management frameworks, improve data quality, address platform and data-related challenges, and enhance the consistency and usability of enterprise data assets.
• Partners with business and data stakeholders design, optimize, and implement repeatable processes that improve data management effectiveness, operational efficiency, and long-term sustainability.
• Collaborate with cross-functional teams to align data management processes with established policies and standards related to data quality, data creation, data sharing, data definitions, and data usage.
• Work closely with Legal, Compliance, Privacy, and Operational Excellence teams to ensure that data management practices comply with applicable regulatory, privacy, and governance requirements across multiple jurisdictions.
• Establish and maintain controls that protect data integrity, confidentiality, and regulatory compliance while ensuring analytical outputs are based on trusted and reliable information.
• Evaluate emerging technologies, industry developments, and market trends to identify opportunities for innovation, modernization, and future product or platform enhancements.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, Data Management, Business Analytics, or related field.
• 8+ years of experience in Product Management, Data Management, Data Governance, Business Intelligence, or Technology Delivery.
• Experience working with large-scale enterprise data platforms and data products
• Experience managing cross-functional stakeholder relationships
• Knowledge of onboarding, customer acquisition, KYC, KYB, AML, or regulatory processes.
• Knowledge of Agile product management and data product operating models.
• Experience supporting audits, regulatory reviews, and risk management initiatives.
• Familiarity with data migration, modernization, and enterprise data architecture programs.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.