Business Analyst

POSITION SUMMARY

Under guidance of the MIS Manager, the Business Analyst I supports the ERP system through user assistance, system administration, troubleshooting user issues, and monitoring transactions for correctness. As their system knowledge develops, they will assist in process improvements throughout ACI by applying their cross-functional abilities and understanding of the system.

Success in this role is driven by strong analytical ability, initiative, and a desire to learn and understand how business processes and systems interact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Embraces the 1 T.E.A.M culture
• Provides daily ERP system support, troubleshooting, and transaction monitoring
• Performs ERP administrative tasks such as customer/vendor maintenance, user setup and security, and testing of ERP updates
• Monitors system transactions, investigates irregularities and assists in maintaining data integrity
• Develops an understanding of ERP data relationships, transaction flows, and their impact on downstream business processes
• Performs inventory adjustments and transaction corrections under appropriate supervision
• Maintains, distributes and occasionally develops operational reports utilizing SQL, Excel, and other analytical tools
• Analyzes business processes to identify recurring issues, inefficiencies, and opportunities for prevention
• Assists with system testing of new processes, system upgrades, and implementation projects
• Collaborates with users and management to understand business requirements and assists in developing systematic solutions
• Supports the development of system monitoring tools, and the automation of tasks
• Communicates business processes and related ERP functionality cross-functionally to users and management
• Provides ERP user training, guidance and supporting documentation as needed
• Identifies opportunities to improve ERP procedures, support tools and efficiency
• Performs other responsibilities and duties as assigned

SUPERVISORY RESPONSIBILITIES:

• There are no direct reports, the position will assist team members in various areas of the business, serve on committees and special teams, and perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong Microsoft Excel proficiency and general computer aptitude
• SQL experience preferred
• Strong analytical ability, problem-solving skills, and pattern recognition
• Demonstrates initiative, accountability and a proactive approach to solutions
• Intellectual curiosity and enthusiasm for learning new topics
• Strong communication skills and ability to support users in multiple departments
• Possesses adaptability and willingness to take on unfamiliar responsibilities, learn new processes, and manage shifting priorities across multiple areas of the business
• Ability to manage competing priorities while maintaining responsiveness and accuracy

EDUCATION REQUIREMENTS

• Bachelor’s degree in business, information technology, analytics, mathematics, or another related field, preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The noise level in the work environment is usually low to moderate.
• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the team member is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to talk or hear. The team member is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The team member must regularly lift and/or move up to 10 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position. The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.