Business Analyst

Job Title: Business Analyst

Clearance Required: Public Trust

Work Location: Hybrid; Vienna VA

Alpha Omega is seeking a highly motivated, detail-oriented, and self-directed Business Analyst & Training/Tutorial Analyst to support technology initiatives through business analysis, requirements management, system testing, technical documentation, and the development of engaging, accessible user training materials.

The successful candidate will collaborate with internal and external stakeholders, business users, software developers, quality assurance (QA) professionals, and project leadership to translate business needs into actionable requirements, validate system functionality, and develop high-quality training resources that promote user adoption and customer satisfaction.

This position combines traditional business analysis with instructional design, multimedia tutorial development, and AI-enabled productivity techniques. The ideal candidate can independently manage assignments, communicate effectively, adapt schedules to meet evolving customer expectations, and consistently deliver accurate, accessible, and professional work products.

Responsibilities

Business Analysis and Requirements Management

• Collaborate with internal and external stakeholders to identify business needs, define requirements, document business rules, and support system enhancements and new system development.
• Gather, analyze, validate, and maintain comprehensive functional and business requirements aligned with project objectives.
• Analyze existing business processes, identify improvement opportunities, and support solutions that enhance operational efficiency and customer experience.
• Work closely with development and QA teams to understand system functionality, technical specifications, data structures, and implementation requirements.
• Maintain clear, CDC’s Enterprise Performance Life Cycle (EPLC) with traceable Project documentation and deliverables throughout the Software Development Life Cycle (SDLC).

System Testing and User Acceptance Testing (UAT)

• Develop detailed UAT scenarios, test cases, procedures, and step-by-step instructions.
• Coordinate and conduct UAT sessions with business stakeholders and end users.
• Validate system functionality, data accuracy, reliability, and compliance with documented requirements.
• Perform system testing, identify defects, document findings, and coordinate error-control and resolution procedures.
• Collaborate with development and QA teams to verify corrections and support release readiness.

Training, Tutorials, and Technical Documentation

• Design, develop, maintain, and publish user manuals, technical documentation, instructional materials, and multimedia training tutorials.
• Create professional software demonstrations, screen recordings, and instructional walkthroughs using Snagit by TechSmith and Adobe Captivate Classic.
• Produce narration and voice-over audio using ElevenLabs and integrate audio, synchronized closed captions, and other accessibility features into training materials.
• Translate technical system functionality into clear, user-friendly instructions appropriate for different audiences and levels of technical proficiency.
• Review and update training materials as applications, business rules, and operational procedures evolve.
• Maintain version-controlled documentation and training assets using GitHub and established project workflows.

Documentation Governance and Accessibility

• Create and maintain the system code book, documenting system structure, content, data elements, variables, and relevant business definitions.
• Gather, organize, validate, and upload required project documentation into the appropriate Stage Gate within the ITTS application.
• Ensure training videos, published learning materials, and documentation meet applicable Section 508 accessibility requirements.
• Validate closed captions, accessible document structure, instructional clarity, and other applicable accessibility standards.
• Maintain document version control, quality assurance procedures, and project documentation standards.

AI-Enabled Productivity and Continuous Improvement

• Apply appropriate AI-enabled tools to improve requirements analysis, documentation quality, instructional design, content development, and quality assurance.
• Use AI responsibly to accelerate routine tasks, improve consistency, and identify opportunities to enhance deliverable quality.
• Validate AI-generated content for factual accuracy, technical correctness, accessibility, security, and compliance with organizational policies.
• Identify opportunities to improve business processes, training effectiveness, and customer experiences through technology and process innovation.

Required Skills/Experience:

• Minimum of three (3) years to five (5) years of experience in a technology environment, supporting business initiatives or working as part of a technology team.
• Demonstrated experience in business analysis, requirements gathering, process analysis, technical documentation, or systems implementation.
• Hands-on experience developing user guides, training manuals, software tutorials, or instructional materials.
• Working knowledge of Microsoft technologies and the Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Visio.
• Experience with or demonstrated ability to use Snagit, Adobe Captivate Classic, and audio-generation or voice-over tools such as ElevenLabs.
• Working knowledge of GitHub or comparable version-control and collaboration practices.
• Experience developing test scenarios, conducting system testing, documenting defects, and supporting UAT activities.
• Understanding of the Software Development Life Cycle (SDLC).
• Working knowledge of ad-hoc query tools, data repositories, and techniques for data extraction and manipulation.
• Knowledge of accessibility requirements applicable to digital content, including Section 508.
• Strong written and verbal communication, analytical thinking, problem-solving, organization, and attention to detail.
• Ability to manage assignments independently, establish priorities, communicate risks, and adjust delivery commitments when necessary to meet customer expectations.
• Demonstrated commitment to continuous improvement and delivering excellent customer experiences..

Preferred Qualifications:

• Experience supporting government agencies, public-sector programs, or government technology initiatives.
• Experience with formal project governance, stage-gate reviews, and structured documentation repositories.
• Experience developing accessible multimedia training materials with narration and closed captions.
• Familiarity with AI-assisted business analysis, technical writing, instructional design, and quality assurance.
• Experience collaborating across business, development, QA, and project management teams.

Salary and Benefit Information

The likely salary range for this position is $75,000– $90,000. This is not, however, a guarantee of compensation or salary.

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline

December 31, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times.

Join us in driving transformation that secures the nation's future.

Culture and Values

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.