IT Systems Engineer, Client Platform Engineer, macOS

About This Role

• Own endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS and mobile, with canary stages and rollback built in
• Operate the MDM platform itself as a production service, including infrastructure as code, observability, upgrades, and incident response
• Build patch management automation with rapid enforcement timelines while maintaining good user experience
• Design zero touch provisioning that turns a sealed box into a productive machine on day one
• Support a small number of Linux machines alongside the Mac fleet
• Turn fleet telemetry into policy, dashboards, and early drift warnings, and use Claude to automate manual ops work
• Partner with Corporate Security on endpoint hardening, binary authorization, and compliance controls
• Take shifts on the team's rotation for incoming requests and escalations, and serve as the deep escalation tier for endpoint issues IT Operations can't resolve

Requirements

• Have 8+ years building secure IT systems in complex environments, including leading projects across multiple teams
• Have managed endpoint fleets of thousands of macOS devices through a modern MDM
• Treat endpoint configuration as code that is version controlled and peer reviewed, rather than clicking in consoles
• Go deep on macOS internals such as launchd, configuration profiles, TCC, and system extensions
• Write Python and shell scripts
• Write design docs and runbooks so teammates can review and support what you build

Preferred Qualifications

• Have operated an MDM or device management platform as a service, not only consumed one as SaaS
• Have worked with open source endpoint and device management tooling (Munki, osquery, AutoPkg)
• Have built automated, progressive rollout systems with promotion gated on telemetry
• Have experience running infrastructure as code in a public cloud
• Have working knowledge of Linux administration (packaging, systems, config management)
• Have used LLMs to automate ops work

Skills

Python

Compensation & Benefits

$285,000 — $325,000 USD