Account Manager | Marketing Agency

Before You Apply

We're looking for someone who loves giving people an amazing experience.

Think Nordstrom-level service: you do whatever it takes to make a client happy, and you sweat the small details so they never have to.

You'll be the right hand to our CEO. You'll take care of up to 75–100 home service business owners and lead the team that delivers for them.

If raising the bar on service excites you, keep reading.

Who We Are

One Love Social is a female-led, US-based marketing agency headquartered in South Florida.

We help 200+ home service businesses—including trash bin cleaning, holiday and landscape lighting, concrete coatings, med spas, and more—become 5 Mile Famous™: the company everyone in town sees online.

We handle Facebook and Instagram advertising, content, and lead follow-up so business owners can grow their companies and get home to their families.

The systems are built. Now we need the person who makes every client feel taken care of, every single time.

About the Role

You'll work directly alongside our CEO, Ashley, and own the client experience from onboarding through renewal.

You'll also oversee the fulfillment team responsible for delivering results.

Your responsibilities include:

• Leading client calls and building strong relationships
• Monitoring advertising performance and identifying problems early
• Managing the fulfillment team and maintaining quality standards
• Ensuring clients feel heard, valued, and supported
• Driving client retention, renewals, and referrals
• Taking ownership of problems and making sure they get solved

Our standard is simple: Every client should feel like they're our only client.

Ashley brings the vision. You make it happen across the team and the client base.

What You'll Do

Client Experience & Relationship Management

• Deliver the best agency experience our clients have ever had.
• Lead client onboarding and regular check-in calls.
• Own client communication through Slack, GoHighLevel, text, and email.
• Proactively identify client concerns before they turn into problems.
• Resolve issues quickly and do whatever it takes to make things right.

Team Leadership & Fulfillment

• Oversee our fulfillment team across paid ads, content, and funnels.
• Set clear expectations, uphold quality standards, and ensure deadlines are met.
• Review deliverables and hold team members accountable.
• Work alongside the media buying team to monitor Meta ad campaigns and funnel performance.
• Step in when performance slips and lead the team toward solutions.

Retention, Renewals & Growth

• Lead renewal conversations and successfully close renewals.
• Identify early cancellation risks and proactively save at-risk clients.
• Run client satisfaction surveys and track Net Promoter Score (NPS).
• Collect and implement client feedback to improve the experience.
• Generate referrals and testimonials from successful clients.

How Success Is Measured

You'll be accountable for the following key performance indicators (KPIs):

• Client Renewals: Clients re-sign at the end of their agreements.
• Client Retention: Clients stay, and potential cancellations are addressed early.
• Client Referrals: Happy clients refer new business.
• Net Promoter Score (NPS): Clients consistently rate their experience highly.
• Client Satisfaction: Every client feels supported from start to finish.
• Onboarding Performance: New clients are onboarded and launched quickly and smoothly.
• Team Performance: Fulfillment consistently meets deadlines and quality standards.

You're a Great Fit If...

• You have experience as a Client Success Manager, Account Manager, or similar role at a marketing agency, or you've owned and operated your own agency.
• You have a proven track record of retaining clients and successfully closing renewals. We want to see your numbers.
• You're experienced with Meta Ads (Facebook and Instagram advertising).
• You know GoHighLevel well.
• You're highly organized, detail-oriented, proactive, and self-driven.
• You're obsessed with delivering exceptional customer service and treating every client like a VIP.
• You've managed or led a team and know how to hold people accountable.
• You enjoy talking with clients, building relationships, and solving problems.
• You take ownership rather than waiting for instructions.
• You want to work directly with a founder and grow alongside a fast-growing agency.

This Role Is NOT for You If...

• You've never worked inside a marketing agency or managed advertising campaigns.
• You've never handled an unhappy client or successfully closed a renewal.
• You need constant reminders or someone checking on your work.
• You leave clients waiting for responses or believe "good enough" is acceptable.
• You prefer a slow, predictable 9–5 role without significant ownership or responsibility.
• You're uncomfortable leading a team and holding people to high standards.

Compensation & Benefits

• Base Salary: $65,000 annually
• Performance Bonuses: Additional compensation tied to renewals, client retention, and referrals
• Location: Remote
• Schedule: Full-time, aligned with US Eastern Time business hours
• Support: Proven systems, an established fulfillment team, and direct access to the CEO
• Growth Opportunity: Room to advance as the agency continues to scale

How to Apply

If you're passionate about delivering an exceptional client experience, leading a high-performing team, and making a meaningful impact, we'd love to hear from you.

Please submit your application through the application form here: https://form.typeform.com/to/Ox23HIkq

We review every application. Please do not contact our team directly regarding this opportunity.

Pay: $60,000.00 - $80,000.00 per year

Work Location: Remote