Janitorial Account Manager (Bilingual)

Schedule:

This is an in-office position primarily with some meetings at client locations peridically.

M-F (rotating weekends for emergency dispatching, 5th rotation)

Interested in Commercial Property Management? Apply Here!

We are Affiliated Building Maintenance, our company provides janitorial and maintenance services to commercial properties across the valley. Including, retail shopping centers, medical offices and more.

We’re looking for an Account Manager to join our team! In this role, you’ll help oversee a portfolio of accounts doing administrative work and helping build and maintain relationships. The account manager acts as a guide to connect our field technicians with our clients ensuring work order completion, project managment, customer service and overall client satisfaction.

Our goal is to build a team of hardworking, service-driven people who enjoy helping others and take pride in doing the job right. This is a team-focused role, so collaboration is key.

If you’re quick on your feet, enjoy solving problems, and like helping people during urgent situations, this could be a great fit for you.

What You’ll Do:

• Schedule service calls and dispatch technicians
• Handle complaints ensuring full resolution and follow up
• Complete quality control inspections onsite
• Communicate with customers and team members in English and Spanish
• Keep track of jobs and provide updates to clients
• Create work orders and purchase orders
• Review job photos and send reports to clients
• Help resolve issues quickly and efficiently
• Support the team with day-to-day tasks
• Onsite meetings with clients and team members
• Full ownership of portfolio success

What We’re Looking For:

• Strong customer service skills
• Experience in dispatching or admin support (preferred)
• Ability to multitask and stay organized
• Good communication skills
• Comfortable using Microsoft Office (Word, Excel, Teams)
• Bilingual (English/Spanish required)
• Experience with floorcare services, sales, or cleaning is a plus!

Qualities That Matter:

• Professional and respectful
• Detail-oriented
• Willing to learn
• Positive attitude
• Team player
• Quality driven
• Good time management

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave

Experience:

• Account management: 1 year (Required)
• Customer Service: 3 years (Required)

Language:

• Spanish fluently (Required)

Ability to Commute:

• Gilbert, AZ 85233 (Required)

Work Location: In person