account manager

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Mission

To execute the operating model consistently by delivering for customers every day.

The Account Manager is responsible for ensuring customers consistently receive the products, communication, and support they need by proactively managing customer demand and coordinating internal resources.

This role serves as a key day-to-day point of contact for assigned customers and works closely with Sales, Operations, Customer Service, Planning, Production, Logistics, and other internal teams to ensure customer requirements are understood, communicated, and executed effectively.

The Account Manager is accountable for maintaining strong customer relationships, supporting healthy order flow, resolving issues proactively, and helping ensure orders are fulfilled accurately and on time.

KEY RESPONSIBILITIES

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• Manage customer demand and order
• Coordinate internal resources to resolve customer
• Build strong day-to-day customer
• Primary Measures
• Customer satisfaction
• Order board health
• Customer scorecards
• Customer retention
• On-time order fulfillment
• Follow applicable policies, procedures, and work
• Support department and continual improvement
• Execute all other duties as

PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS

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This position is expected to meet the following expectations:

• Customer Focus - Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders.
• Accuracy and Attention to Detail - Completes work accurately, thoroughly, and in accordance with established procedures and requirements.
• Communication - Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management.
• Organization and Time Management - Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines.
• Teamwork and Collaboration - Works cooperatively with others and contributes to a positive, respectful, and productive work environment.
• Accountability - Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns.
• Problem Solving - Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary.
• Professionalism - Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations.
• Quality and Compliance - Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation.
• Continuous Improvement - Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance.
• Confidentiality and Integrity - Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment.

WORK ENVIRONMENT

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Environment: Manufacturing/Office/Hybrid/Onsite/Remote

Physical Requirements: Ability to sit and work at a computer for extended periods, frequent use of keyboard, mouse, telephone, and other office equipment in an indoor climate-controlled setting, moderate standing, walking, bending, squatting, and occasional lifting of up to 10 pounds from floor to desk height and minimal overhead lifting

PPE: As required by specific site

Travel Requirements: 5%, or as needed

QUALIFICATIONS & COMPETENCE

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Education: Bachelor's degree in Business, Supply Chain, Operations, Sales, Customer Service, Distribution, or a related field preferred.

Experience:

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3* -5 years of experience in account management, customer service, sales support, order management, supply chain, operations, or a related field.

• Demonstrated experience managing customer orders, demand, or service
• Experience coordinating with multiple internal departments to resolve customer
• Proven ability to manage multiple priorities, deadlines, and customer requirements
• Experience building and maintaining strong customer
• Demonstrated ability to identify issues, coordinate solutions, and follow through to

Knowledge & Skills:

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• CRM, order management, or other business systems
• Microsoft Office Products
• ERP Systems

Certifications/Licenses: N/A

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This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.