Call Center Triage Registered Nurse (RN) Patient Access and Care Team (PACT)

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements

• Work requires long periods of sitting and utilizing a telephone headset.
• Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling.
• Must be able to lift 25 pounds.
• Must speak English and adapt to fit the patient audience while conveying information.
• Intact sense of sight, hearing, smell, and touch.
• Good finger dexterity.
• Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
• Must be able to respond quickly to changes in patient or call center conditions.
• Education, Experience and Certifications Graduate from an accredited School of Nursing required.
• BSN preferred.
• Current license to practice as a Registered Nurse in the state of applicable state required.
• Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
• Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.