Experienced Licensed Insurance Account Manager – Service & Sales

Abby Lawson Insurance Agency – Allstate Insurance

Location: Spring/Tomball, TX Area

Job Type: Full-Time | In-Office

Compensation: Competitive Base Salary + Performance-Based Incentives (Based on Experience)We're Looking for Someone Who Takes Ownership!

Abby Lawson Insurance Agency is an established, growing Allstate agency looking for an experienced, licensed insurance professional to join our team.

This is not your typical customer service position. We're looking for someone who is highly organized, dependable, proactive, and comfortable balancing exceptional customer service with sales opportunities.

Our ideal candidate has previous experience working in an Allstate agency or another captive insurance agency and understands the importance of accuracy, follow-through, urgency, and protecting customer relationships.

We need someone who can step in, take ownership of their responsibilities, and help keep our agency running efficiently without needing constant direction.

If you're the type of person who sees something that needs to be done and takes care of it, we'd love to meet you!

What You'll Be Doing

Customer Service & Account Management

• Manage existing customer relationships and provide exceptional service.
• Handle policy changes, billing questions, cancellations, renewals, and coverage inquiries accurately and efficiently.
• Take ownership of customer requests from beginning to end, ensuring nothing falls through the cracks.
• Proactively identify and resolve potential issues before they become larger problems.
• Maintain organized customer records, documentation, and follow-up tasks.
• Review existing policies to identify coverage gaps, retention opportunities, and potential improvements.
• Help maintain strong customer retention through proactive communication and timely follow-through.

Sales & Growth

• Identify cross-selling opportunities within our existing book of business.
• Quote and sell additional auto, home, umbrella, and other insurance products.
• Educate customers on appropriate coverages rather than simply processing their requests.
• Confidently ask for the business and follow up on outstanding quotes.
• Contribute to individual and agency production goals.
• Work closely with our sales team to support new business and retention efforts.

What We're Looking For

Required Qualifications

• Active Texas Property & Casualty insurance license.
• Previous experience working in an Allstate agency or another captive insurance agency strongly preferred.
• Experience servicing personal lines insurance policies.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Comfortable discussing coverages, identifying sales opportunities, and asking for the sale.

The Qualities That Matter Most to Us

• Sense of urgency: You understand that customer requests are time-sensitive and take action promptly.
• Accountability: You take responsibility for your work, follow through on commitments, and own mistakes when they happen.
• Organization: You can manage a busy workload, stay on top of tasks, and keep accurate records without constant reminders.
• Initiative: You don't wait to be told what needs to be done. You recognize priorities and take action.
• Attention to detail: You understand that even small mistakes in insurance can have significant consequences.
• Sales mindset: You genuinely enjoy helping customers while recognizing opportunities to grow their protection and our agency.
• Team mentality: You're willing to jump in, help others, and contribute to the overall success of the agency.

Why Join Our Agency?

We're a locally owned, established Allstate agency that takes pride in building lasting relationships with our customers and creating opportunities for our team.

We offer:

• Competitive compensation based on experience.
• Performance-based incentives and opportunities to earn additional income.
• A supportive, team-oriented office environment.
• Opportunities for professional development and growth.
• The opportunity to make a meaningful impact in an established, growing agency.

The Bottom Line

We're looking for someone who takes pride in doing things right, follows through without being reminded, and treats the agency's customers and responsibilities as if they were their own.

If you're an experienced insurance professional who is organized, driven, dependable, and ready to be a valuable part of a growing agency, we encourage you to apply!

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Paid time off
• Vision insurance

Work Location: In person