Customer Success Specialist

Job description:

Job type: Part-time

Position Title: Customer Success Specialist Location: Fargo, ND – required to be based in office at 701x HQ

About Us: 701x is solving the ranching industries biggest problems via cutting edge technology never available before. Our mission is simple, focus on what matters most to ranchers – getting more cows bred, and more calves to sale day. Based in North Dakota, our passionate team is small by design and relentless by nature.

The Role

Making 701x indispensable is the job. We need a Customer Success Specialist who treats every ranch like a system that can’t go down: watched closely, tuned constantly, and never left on its own.

You’ll be the link between ranchers and our engineers. You’ll turn what you hear on the ground into better products and turn new customers into the people who tell their neighbors about us. This isn’t a wait-for-the-phone-to-ring job.

If you want predictable, look elsewhere. If you want to own results and see your work show up in someone’s herd, keep reading.

Key Responsibilities:

• Launch Commander: Own customer onboarding from kickoff through implementation. Guide every new account until it’s fully up and running and set up for long-term success with 701x technology.
• First Call, Every Time: Be the primary point of contact for your customer accounts. Share updates before customers have to ask, and help them get the most out of the platform.
• Close the Loop: Gather customer feedback and use Jira to work with our engineering team until concerns are resolved. The problem is fixed when the rancher says it’s fixed.
• Make the Tough Calls: Evaluate warranty and return claims with sound judgment. Be fair to the rancher, smart for the business.
• One Team, One Experience: Collaborate with Account Executives and the sales team so customers get a seamless experience from first conversation to every season after.
• Command Center: Organize HubSpot to manage customer success. Track progress and set next steps for every customer so no follow-up slips.
• Boots on the Ground: Travel (including driving) to customer locations for product testing and implementation, plus trade conferences and training events. Our technology lives on the ranch, and sometimes so will you.
• Whatever It Takes: Other duties as assigned. Startups don’t come with tidy job boundaries.

Who Thrives Here:

• You know that the bigger the complaint, the bigger the opportunity to make a customer for life
• You are relentless in representing the customer and take pride in solving customer challenges
• You can translate tech-speak for a rancher and translate a rancher’s problem for an engineer
• You are keenly focused on organization and ensuring nothing slips through the cracks in a fast paced, high volume role
• A ranching or ag background helps, but it isn’t required

Why 701x?:

• Be part of something big. Really big. We’re transforming an entire industry.
• Work with a team of passionate, driven individuals who are not afraid to challenge the status quo.
• Competitive salary and benefits package.
• A chance to grow with booming business.

Schedule:

• Ability to work with availability of applicant

Work Type: Part Time

Work Location: Required to work in office – 700 Main Ave Fargo ND.

Pay: $15.00 - $25.00 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person