Account Manager

About 3rd Millennium Classrooms

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3rd Millennium Classrooms is on a mission to change behavior through education. Since 1999, we have partnered with higher education institutions, court systems, secondary school districts, and organizations nationwide to deliver engaging, evidence-based courses that make a real difference. When you join our team, you’re not just selling a product — you’re helping people change their lives.

Our culture is:

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• Innovative — forward-thinking, agile, and unafraid to take smart risks that drive meaningful impact.
• Team-oriented — drama-free, respectful, and accountable; we collaborate across teams to make things right and deliver results.
• Tenacious — persistent and determined, we approach challenges with resilience and a growth mindset.
• Ethical and emotionally intelligent — we act with honesty, empathy, and professionalism in every interaction.

About the role

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We're looking for a highly organized, technically proficient, and detail-oriented Account Manager to support our higher education partners. This role is ideal for someone who enjoys managing projects, working across multiple technology platforms, solving problems, and ensuring every detail is handled accurately and on time.

As a Higher Education Account Manager at 3rd Mil, you'll take ownership of new client accounts following the sales handoff, guiding colleges and universities through onboarding, course customization, technical integrations, and launch. You'll coordinate closely with clients and internal teams to manage timelines, track deliverables, and ensure successful implementation.

You'll also maintain ongoing client relationships, support program engagement, and manage renewals and replenishments.

What you'll do

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• Take ownership of new higher education accounts following the sales handoff, coordinating onboarding through successful launch
• Manage multiple client implementations, tracking timelines, deliverables, and outstanding tasks
• Guide clients through course customization
• Facilitate technical setup, including Single Sign-On (SSO), SFTP file transfers, bulk student enrollment, and email configurations
• Serve as the liaison between client IT departments and internal technical teams to coordinate integrations and troubleshoot issues
• Configure and manage client accounts within our Student Management System admin portal
• Educate clients on courses, administrative tools, and best practices for program implementation
• Manage ongoing client communications, including onboarding instructions, program updates, and bulk email campaigns
• Maintain accurate client records, project documentation, and follow-up tasks in HubSpot and JIRA
• Proactively identify implementation roadblocks and coordinate timely resolutions
• Build and maintain positive, long-term relationships with higher education partners
• Identify opportunities to increase engagement and adoption among inactive or underperforming accounts
• Manage renewals and account replenishments, including quotes, invoices, and retention efforts
• Coordinate renewal RFQ submissions and client reporting requests
• Collaborate with the Higher Education Program Director and internal teams to improve processes and client experiences
• Engage in ongoing professional development and training

What you’ll bring

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• Strong technical aptitude and the ability to quickly learn and navigate multiple software platforms
• Exceptional attention to detail and commitment to accuracy and thorough follow-through
• Strong project coordination skills, including managing timelines, tracking deliverables, and balancing competing priorities
• Excellent organizational, prioritization, and time management skills
• Strong communication skills (verbal and written) and ability to explain technical processes clearly
• Experience in client onboarding, project coordination, or account management (preferred)
• Familiarity with HubSpot CRM, JIRA, Google Workspace, and web-based administrative platforms (preferred)
• Experience with SSO, SFTP, bulk data uploads, or similar technical processes a plus
• Ability to conduct effective and professional virtual meetings and client training sessions
• A proactive, problem-solving mindset and genuine desire to help clients succeed
• Ability to work independently while collaborating effectively with internal teams
• Openness to feedback and a growth-oriented attitude

Performance expectations

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• Respond to all emails and inbound calls within the same business day
• Complete all HubSpot tasks by their due date
• Monitor client onboarding and implementation progress through launch
• Ensure 100% completion of the Implementation Roadmap before each client launch
• Maintain accurate and up-to-date client records and implementation documentation
• Consistently use JIRA for internal technical requests and handoffs
• Complete at least 40 outbound client engagement activities per reporting period, including 20 calls and 20 emails
• Maintain a 90% renewal rate for eligible annual accounts
• Ensure all accounts have future renewal or replenishment opportunities tracked in HubSpot
• Complete HubSpot sales training within the first 30 days
• Dedicate at least 5 hours per month to professional development

Benefits

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• Health, dental, and vision insurance
• Health savings account (HSA) with company match
• 401(k) with company match
• Long-term Disability insurance
• Paid time off and holidays
• Opportunities for professional growth and advancement

Location

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• This position is in-office, located in San Antonio, Texas

Ready to make an impact?

Apply today and help colleges and universities successfully implement educational programs that make a meaningful difference in students' lives.

The pay range for this role is:

43,000 - 65,000 USD per year(San Antonio)