Warehouse Operations Manager

Position Description

The Warehouse Operations Manager is responsible for the overall performance of warehouse personnel and operations, including staffing, inventory, receiving, packaging, and shipping. This individual leads warehouse supervisors and teams to ensure efficient operations that meet customer and company needs.

This position also oversees warehouse organization, space utilization, and facility development; including planning for improvements, moves, staffing, and future expansion to support company growth.

Company-Wide Expectations

Quality – Examine and improve processes related to job responsibilities

Initiative – Decision making to ensure forward progress. Problem solving to implement change to improve the organization.

Teamwork – Work effectively within a team to accomplish department/company goals. Respect other team members’ needs and individual contributions.

Relationships – Foster harmonious and mutually beneficial relationships with both the internal and external customers to work with Quality, Integrity, and Respect

Essential Functions and Responsibilities

· Warehouse:

o Responsible for all comprehensive warehouse activity including the facility, machines, people, the effectiveness of processes and the efficiency of process flow

o Manage the organization and utilization of current (approximately 35,000 sq ft) and future warehouse spaces, ensuring facilities support operational needs and company growth.

o Evaluate existing warehouse capacity, storage utilization, and layout effectiveness.

o Identify when additional warehouse space or facility improvements are needed.

o Research, evaluate, and coordinate the acquisition or leasing of additional warehouse space as necessary.

o Lead the planning and execution of warehouse moves, expansions, purchases, and facility improvements.

o Coordinate racking, storage systems, equipment, staffing, and other facility requirements.

o Maintain accountability for inventory accuracy, inventory organization, and location management.

o Maintain a strong understanding of 3Q's inventory system and processes.

o Support the Warehouse and Quality Supervisor with twice-yearly cycle counts as needed.

o Identify and address inventory discrepancies and opportunities for improved inventory controls.

o Lead and coordinate all inbound and outbound warehouse operations, including receiving, packaging, and shipping.

o Maintain a broader operational perspective by coordinating supervisors' schedules, priorities, and workloads to meet customer and company needs.

o Ensure warehouse teams have the resources, equipment, information, and support necessary to perform their responsibilities successfully.

o Monitor operational performance and address obstacles that impact productivity, accuracy, or customer service.

o Demonstrate strong working knowledge of our accounting and inventory software and 3Q's inventory processes to assist supervisors and warehouse personnel in executing their responsibilities accurately and effectively.

o Support and coordinate with responsible personnel on equipment maintenance, facility repairs, preventative maintenance plans, and operational improvements.

o Enforce OSHA regulations, promote a safety-first culture, and ensure compliance with company policies and applicable regulatory requirements.

o Collaborate with and support ISO Process Owners within warehouse departments in achieving process goals through continuous improvement, process monitoring, and performance metrics.

· Supervisory:

o Lead by leaning on 3Q’s 12 Basic Fundamentals & our Quality Policy of Respect, Integrity, and Quality

o Directly manage and provide leadership to the Receiving, Shipping, and Warehouse-and-Quality Supervisors.

o Establish expectations, delegate responsibilities, and hold supervisors accountable for departmental performance.

o Support supervisors in effectively managing their teams, workloads, and daily responsibilities.

o Ensure coordination and communication between warehouse departments to maintain consistent and efficient operations.

o Maintain a comprehensive understanding of warehouse functions to provide operational direction and backupsupport when supervisors or key personnel are unavailable.

o Assess warehouse staffing and manpower needs, making decisions regarding employee allocation, scheduling, and delegation to achieve optimal operational performance.

o Train, develop, and evaluate warehouse supervisors and personnel. Identify opportunities for employee development and improved team performance.

o Address personnel, performance, and operational concerns in a timely and appropriate manner.

o Participate in management meetings, representing warehouse operations, communicating departmental needs, and contributing to company-wide planning and decisions.

o Communicate operational priorities, changes, and expectations to warehouse supervisors and teams.

o Establish and monitor departmental goals, performance expectations, and improvement initiatives.

Key Skills and Attributes:

· Strong organizational skills with the ability to manage multiple departments, priorities, and responsibilities.

· Meticulous attention to detail, planning, time management, and follow-through.

· Strong leadership and communication skills, including delegation, motivation, coaching, and conflict resolution.

· Ability to evaluate warehouse layouts, storage capacity, and space utilization with a focus on operational effectiveness and future growth.

· Demonstrate vision, creativity, and business-minded decision-making to develop an efficient, comprehensive, and profitable warehouse operation.

· Ability to work collaboratively across departments and effectively manage diverse teams.

· Excellent analytical, decision-making, and problem-solving skills.

· Ability to identify inefficiencies, take initiative, and implement sustainable process improvements.

· Strong understanding of inventory management, warehouse systems, and distribution operations.

· Ability to balance immediate operational needs with long-term planning and company objectives.

Education and Training Required

· High School diploma or equivalent

· Associate or Bachelor’s degree in Business Operations, Supply Chain Management other or related field preferred

· Training as required by 3Q, Inc. President, HR, and management

Experience Required

· 1-2 years of management experience or related field

· 3-5 years of warehouse experience (distribution and/or fastener industry preferred)

· Proficient in data literacy, navigating excel and Microsoft office, QuickBooks, and other software programs

· Experience with inventory management, warehouse organization, and operational processes.

· Experience with warehouse space planning, facility organization, or expansion projects preferred.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing travel between locations when needed?

Experience:

• Management: 1 year (Required)
• Warehouse: 3 years (Required)

Work Location: In person