Product Manager Digital Experience

Position Overview

1-800-FLOWERS.COM is seeking a customer-obsessed Product Manager to help shape and deliver high-quality digital gifting experiences across our family of brands. Reporting to the Senior Product Manager, this role will own product initiatives spanning the enterprise web and native apps, from product discovery to order checkout and post-purchase touch points.

You will turn customer and business needs into clear, actionable product requirements; partner closely with Engineering, Design, QA, Analytics, Marketing, Merchandising, and Operations; and ensure that features launch with a high bar for usability, reliability, and measurable impact.

What you'll do

• Own defined product areas across enterprise web and native app experiences, from discovery through launch, measurement, and iteration.
• Translate customer insights, business priorities, performance data, and stakeholder input into product strategy, roadmaps, requirements, and measurable outcomes.
• Define user stories, acceptance criteria, functional requirements, and release plans that give delivery teams a clear shared understanding of customer and business intent.
• Prioritize and maintain a healthy product backlog; lead refinement, sprint planning, and release-readiness activities with Engineering, Design, and QA.
• Partner with Design to create intuitive, accessible, and consistent omnichannel gifting experiences across web and native apps.
• Collaborate with Engineering and QA to triage defects, clarify expected behavior, evaluate tradeoffs, and resolve customer-impacting issues quickly.
• Work closely with Marketing, Merchandising, Analytics, Operations, and brand teams to connect product initiatives to commercial and customer-experience goals.
• Establish success metrics, monitor launches, and use qualitative and quantitative insights to improve experiences and inform future investment.
• Communicate priorities, decisions, progress, dependencies, risks, and outcomes clearly to stakeholders and leadership.

The expected range for this position is $80,000-90,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance
• Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Requirements

Required Qualifications

• 5+ years of product management experience, preferably in consumer digital products, e-commerce, retail, or a similarly fast-moving environment.
• Experience owning customer-facing web and/or native-app product experiences.
• Demonstrated ability to manage products across complex customer journeys, such as discovery, product detail, cart, checkout, delivery, or post-purchase support.
• Strong product judgment and the ability to translate ambiguous opportunities into well-scoped, customer-centered solutions.
• Experience working in Agile product-development environments and managing backlogs in tools such as Jira.
• Strong analytical skills and experience using product, customer, operational, and commercial data to prioritize work and measure result
• Excellent communication and stakeholder-management skills, including the ability to build alignment across technical and nontechnical teams.
• A collaborative, detail-oriented, and action focused approach to solving problems
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.