Senior Operations Support Engineer

Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.

Role & Responsibilities

• Manage complex incidents affecting mission-critical applications and services.
• Lead root cause analysis and coordinate corrective and preventive actions.
• Define monitoring strategies and performance baselines.
• Support deployments, releases and operational readiness activities.
• Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
• Contribute to automation initiatives and operational excellence.
• Produce operational reports, performance analyses and improvement recommendations.

Your Profile

• Minimum 7 years of experience in enterprise operations and application support.
• Strong expertise in incident, problem and change management.
• Experience supporting containerized and cloud-native environments.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder coordination abilities.
• Experience in international and multi-vendor environments.

Technical Skills

• Linux / Unix
• Kubernetes, OpenShift
• CI/CD pipelines
• Git/GitHub
• Prometheus, Grafana
• ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
• ServiceNow or equivalent ITSM tools
• Kafka/Event Streaming platforms
• API Gateways and Integration Platforms
• Scripting and automation

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.