Senior Business Consultant - Content Supply Chain

The CSC Business Consultant leads customers through business transformation as they adopt Adobe’s Content Supply Chain solutions . You will help customers improve how content is planned, created, managed, and delivered by defining business requirements, future-state workflows, operating models, and adoption strategies.

This role combines strong business consulting with hands-on solution delivery. You will connect business goals to platform capabilities, configure solutions, and build and validate workflows and integrations across Workfront, AEM Assets, and connected CSC tools.

You will independently deliver standard configurations and moderately complex automations, partnering with Technical Consultants and architects on advanced integrations, custom development, security, and solution architecture.

What You Will Do

Customer Strategy and Process Design

• Lead discovery workshops to understand current processes, pain points, stakeholder needs, and business priorities across the content lifecycle.
• Use industry knowledge and CSC experience to recommend future-state workflows, operating models, and implementation priorities.
• Translate customer goals into business requirements, process maps, user stories, and acceptance criteria; partner with technical teams to confirm feasibility and implementation alignment.

Content Strategy and Governance

• Define organizational taxonomy, metadata standards, asset lifecycle rules, and governance aligned with customer needs and relevant industry practices.
• Design intake processes, roles and responsibilities, approval paths, and asset management use cases spanning Workfront and AEM Assets.
• Define how metadata moves between systems, document field mappings and ownership, and validate that configurations support the intended business process.

Change Management and Adoption

• Assess organizational readiness and support stakeholder alignment, communication planning, and adoption strategies.
• Create and deliver role-based training, playbooks, standard operating procedures, and process documentation.
• Lead business UAT planning and customer walkthroughs, validate results against acceptance criteria, and support knowledge transfer and post-go-live self-sufficiency.

Practical Solution Delivery

• Independently configure and test forms, templates, approval workflows, reports, metadata structures, and permissions within agreed solution standards.
• Build and maintain moderately complex Fusion workflows using branching, field mappings, data transformations, API calls, and error handling; validate connected processes end to end.
• Troubleshoot configuration and integration issues using execution logs, API responses, and data validation; resolve issues within scope and escalate architectural or code-level problems with clear findings.

Program Execution and Value Realization

• Manage scope, risks, dependencies, and decisions with Project Managers and Engagement Leads; communicate roadblocks and tradeoffs early.
• Establish baseline measures and KPIs with customers, track business outcomes, and deliver executive readouts on progress, adoption, and value.
• Support sales and scoping discussions by clarifying business needs, expected outcomes, delivery assumptions, and implementation considerations.

Required Skills and Experience

• 7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
• Strong understanding of marketing workflows, content production lifecycles, and enterprise content or asset management.
• Strong working knowledge of Adobe’s Content Supply Chain ecosystem, including Workfront, AEM Assets, and Fusion, with hands-on implementation experience in at least one core platform.
• Ability to turn ambiguous needs into structured workflows, requirements, acceptance criteria, and practical platform recommendations.
• Practical experience with REST APIs, JSON, field mappings, and data transformations; able to inspect requests and responses, work with established authentication methods, and test system-to-system data flows.
• Hands-on experience building and troubleshooting multi-step automations in Fusion or a comparable integration platform, including conditional logic and error handling; able to deliver independently within defined architecture and security standards.
• Strong facilitation, presentation, documentation, and executive communication skills; experience navigating organizational change and stakeholder alignment.
• Willingness to travel up to 50%.

Preferred Experience

• Experience delivering production Workfront Fusion integrations and supporting monitoring, recovery, and ongoing maintenance.
• Experience implementing metadata or taxonomy standards across connected platforms, or working with Frame.io and other CSC tools.
• Experience using AI-powered tools to support discovery, documentation, workflow analysis, or delivery efficiency.

Success Looks Like

• Customers have a clear future-state operating model and adopt workflows tied to measurable business outcomes.
• Business requirements translate into well-tested configurations and maintainable integrations, with clear documentation and reliable handoffs between systems and teams.
• Stakeholders understand their roles and next steps, and can sustain the solution after go-live.
• Risks are surfaced early, commitments are met, and documentation supports ongoing governance and improvement.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization.

The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe. com .

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Expected Pay Range

Our compensation reflects th